Purpose: Any industry where you interact with customers, it’s a community used to post a customer service situation.
Decision on whats ‘on topic’: Posts must remain on topic and they are not allowed to act unporfessional towards customers.
Authority/order: Current mod team, regulate the customers_suck posts. They ensure people don’t break the rules.
Language/jargon: “Zorro”- unprofessional actions, Wank/wank baiting- starting a fight
How/when/where is help offered: Help is offered by the mod team, so three people in charge of moderating the site.
Who/what is a troll? A troll is someone who makes up a story or intentionally starts a fight. Other people in the community then post blogs bombarded this ‘troll’ and flooding there email with macros*
All mod decisions on all matters are final
1. Remain on topic. Your entire post must be about one or more customers who sucked toward employees (no customer-on-customer suck). WTFs (inexplicable customer behavior) and witnessed sucks/WTFs are allowed but must be labeled as such. If you don’t know whether your story is on topic, don’t post it.
2. Disagreements are inevitable but must remain within reason. No personal attacks, name-calling or threatening. Seeking and/or posting personal information (publicly or privately) about posters or commenters is absolutely forbidden.
3. Customers suck because of what they do, not because of what they are or how they look. Posts or comments with bigotry based on race, gender, size, age or any other characteristic that is out of the person’s control are strictly forbidden.
3a. This is not a Childfree community and, as above, we don’t accept intolerance of children or families simply because they exist.
4. “Zorros” are unprofessional actions and cannot be posted here. Even if you never do it- don’t post it.
Zorro is the term used for when the customer’s suck is ‘avenged’ by words or actions from employees or other customers.
5. No tipping stories or wank; this is an international community and customs differ.
6. Do not delete or screen comments. You may delete your own post or edit it (noting that it has been edited and why).
7. Default LiveJournal text ONLY; you may use boldface and italics. Pictures are allowed only if necessary to explain your story, and must be behind a cut.
8. Please keep everything safe for work: No extreme or graphic icons, and stories with extreme content should be placed behind a cut and/or marked with an Adult Content Filter.
9. No trolling, passive-aggressive wank-baiting (“In before …”, “popcorn.gif”, etc).
10. No advertising, macros* or LOLcats* (Unless the appropriate tag calls for them)
